PAYMENT POLICY

1. Payment Requirement

To confirm most orders for products or services, advance payment is required. The percentage and timing depend on the type of order:

• Standard Products: Full payment at checkout
• Custom/Bespoke Products & Services: Minimum 50% deposit required to begin work
• Large Projects: Payment milestones as agreed in project contract

Payment must be received before procurement, preparation, sourcing, production, or coordination begins.

2. Accepted Payment Methods

We accept the following payment methods:

✓ Credit & Debit Cards (Visa, Mastercard, American Express)
✓ Bank Transfer / Wire Transfer
✓ Shopify Payments
✓ Crypto (USDC, Bitcoin)
✓ PayPal (where available)

3. Bank Transfer Instructions

For bank transfers, please contact us at enquiriesglobalux@gmail.com to receive our banking details.

Important: Bank transfers must be fully cleared in our account before order processing begins. Please allow 1–3 business days for transfer confirmation.

4. Currency

All prices are listed and charged in EUR (€).

5. Why Advance Payment Is Required

Our company operates by sourcing materials from partnered suppliers and allocating dedicated time and resources to each project.

Advance payment is required because:

• Materials are reserved exclusively for each client
• Suppliers often require payment prior to production or dispatch
• Prices, availability, and timelines are secured at the time of payment
• It minimizes the risk of cancellations or delays
• Project preparation, sourcing, or coordination begins immediately after payment confirmation

6. Payment Security

All online transactions are processed securely through Shopify's encrypted payment system.

We do not store credit card information. All payment details are handled by certified payment processors in compliance with PCI-DSS standards.

7. Order Confirmation & Execution Timeline

• Payment confirmation is sent via email once payment is received
• Project execution or order processing begins only after payment has been fully cleared
• Estimated delivery or coordination timelines are communicated based on product type and supplier availability

8. Invoices & Receipts

• A receipt is automatically issued upon payment completion
• For VAT invoices (B2B orders), please provide your company details and VAT number at checkout
• Invoices can also be requested by contacting enquiriesglobalux@gmail.com

9. Right of Withdrawal (EU Consumers)

For EU Consumers: You have the right to withdraw from your purchase within 14 days of receiving the product or agreeing to the service, without giving any reason, in accordance with EU Consumer Rights Directive.

Exceptions to the right of withdrawal:

• Custom/Bespoke Products: Products made to your specifications or clearly personalized
• Services that have commenced: If you expressly request that service provision begins during the withdrawal period and acknowledge that you will lose your right of withdrawal once the service is fully performed
• Sealed goods: Products that cannot be returned for hygiene or health protection reasons once unsealed

To exercise your right of withdrawal, contact us at enquiriesglobalux@gmail.com with a clear statement of your decision.

10. Cancellations & Refunds

Standard (Non-Customised) Products
Returns may be accepted within 14 days of delivery, provided the items are unused, unopened, and in their original condition. All returns are subject to prior approval. Return shipping costs are the responsibility of the customer unless the product is defective.

Custom / Bespoke Products & Services
Due to the customised nature of these offerings (reserved materials, personalised specifications, allocated project time), cancellations or refunds are generally not available once work has commenced, except where mandatory consumer protection laws apply or the product/service is defective.

Services
For services where you have expressly requested immediate commencement and acknowledged waiver of withdrawal rights, refunds are not available once service provision has begun, except in cases of non-performance or defective service.

Refund Processing: Approved refunds will be processed within 14 days to the original payment method.

11. Corporate & Large-Scale Projects

For high-value corporate projects or large-scale productions, custom payment arrangements may be available.

Please contact us at enquiriesglobalux@gmail.com to discuss tailored payment terms.

12. Failed or Declined Payments

If a payment fails or is declined:

• The order will not be confirmed
• Materials, pricing, or dates will not be reserved
• You will be notified via email to retry payment

13. Taxes & Duties

EU Customers: VAT is included in prices for EU consumers. B2B customers may use reverse charge mechanism with valid VAT number.

Non-EU Customers: Prices exclude local taxes, customs duties, and import fees. You are responsible for any such charges imposed by your country.

14. Contact

For any questions regarding payments, refunds, or invoicing:

📧 enquiriesglobalux@gmail.com

Headquartered in Athens, Greece - Serving global.